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At Tea with Tae, we stand behind every order. If something is not right, please contact us and we will make it right.
Depending on the situation, we may offer a replacement, store credit, partial refund, or full refund. Because tea is a food product, opened or consumed products are not eligible for return, and full refunds are not guaranteed for opened or consumed items.
To request help with an order, please contact us at [email protected] with your order number and a brief description of the issue.
If your order arrives damaged, please contact us as soon as possible.
For damaged products, we will replace the damaged item free of charge. To help us process the replacement and file a shipping claim, please send photos of:
The outer shipping box or mailer
The inner packaging
The damaged product inside the package
Please do not forget to include photos of the outer shipping box or mailer. Without photos of the outer packaging, the shipping claim may be denied.
Once we receive the required photos, we will review the issue and send replacements as quickly as possible.
If we sent you the wrong product, we are sorry for the mix-up.
Please email us at [email protected] with your order number and a photo of the item you received. We will send you a prepaid return label so you can return the incorrect item free of charge.
Once the return is arranged, we will send the correct product to you free of charge.
For food safety reasons, we can only accept returns of unopened, unused products.
If you would like to return an unopened item, please contact us at [email protected]. If your return is approved, we may issue store credit, a partial refund, or a full refund for the returned unopened item.
Return shipping costs are the customer’s responsibility and may be deducted from the refunded amount.
Because tea is a food product, we cannot accept returns of opened products, including opened pouches, tubes, samplers, tea bags, sachets, tins, boxes, or other tea products.
We understand that taste preferences are personal, and we still want you to have a great experience with Tea with Tae. If you are dissatisfied with a product, please contact us and we will work with you on a fair resolution.
Full refunds are not guaranteed for opened, used, or consumed products.
Our 100% Satisfaction Guarantee means we will make it right in a fair and reasonable way.
Depending on the situation, we may offer:
A free replacement
Store credit
A partial refund
A full refund for eligible unopened items
Refunds, when approved, are generally issued to the original payment method. Shipping charges and return shipping costs may be deducted from the refunded amount unless the issue was caused by Tea with Tae.
We reserve the right to refuse service, deny refund or replacement requests, cancel orders, or block future purchases from customers who abuse this policy.
This may include excessive complaints, repeated replacement requests, repeated refund requests, suspected fraud, chargeback abuse, or other behavior that we determine, in our sole discretion, is inconsistent with the spirit of our 100% Satisfaction Guarantee.
Email: [email protected]
Phone: 1-888-TEA-W-TAE
Please include your order number, the email address used to place the order, and photos if your product arrived damaged, incorrect, or otherwise not as expected.